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Health & Wellness Services Division of Student Affairs

Billing & Costs

Student health fee

The student health fee supports the operation of Health & Wellness Services and Counseling and Psychological Services, and enables us to offer a comprehensive suite of services in one convenient on-campus location. Students who pay the health fee receive access to a wide range of health services and resources at no extra cost.
Every student taking 7 or more credits is automatically charged the health fee with tuition for the fall and spring semesters. The summer health fee is charged for all students enrolled in any of the sessions offered. You can view the current health fee on the WSU Budget Office website.

Get more information on eligibility and coverage dates.

Services at no additional cost

Students who pay the health fee receive access to a wide range of health services at no additional cost, including:

  • One medical clinic office visit per semester, which covers the face-to-face time spent with a health care provider only. This excludes comprehensive physicals, specialty visits to Behavioral Health or the vision clinic, procedures, immunizations, and travel clinic.
  • 24/7 medical advice from our nursing staff over our telephone nurse line at 509-335-3575
  • Same-day mental health services at Behavioral Health (on referral from your health care provider)
  • Referral coordinator to help you find community providers for specialty services
  • Certified health insurance navigators to help students without insurance understand their options through the Washington Health Benefit Exchange
  • Nutrition counseling with our registered dietitian
  • Tobacco cessation counseling and nicotine replacements through Behavioral Health
  • Health screenings for cholesterol, blood pressure, stress, cancer screening skills and more
  • Educational programs covering a range of topics including stress management, mental health, life skills, substance use, and violence prevention
  • 24-hour crisis line operated by Counseling and Psychological Services (CAPS)
  • Unlimited group counseling and workshops as well as brief, focused individual therapy and other psychological services provided at CAPS

Services with a cost

After the first no-cost visit for the semester, our medical clinic will charge an office visit fee. If a student’s first visit of the semester is for a preventative visit, we will bill their insurance and they can use their no-cost visit at a later date.

Charges for other services will be billed to your insurance. You will be responsible for any part of your bill not covered by insurance.

Services available at an additional cost include:

  • Preventative care visits such as well-woman visits and comprehensive physicals (billed to insurance, but most insurance companies will cover preventative visits in full)
  • Specialty clinic services at the vision clinic and Behavioral Health
  • Medication
  • Procedures
  • Travel clinic
  • X-ray services (offered on site by a third-party vendor)
  • Lab services (offered on site by a third-party vendor)
  • Physical therapy (offered on site by a third-party vendor)

WSU student insurance

WSU offers insurance to international students and eligible graduate student assistants.

Billing insurance

We bill most major insurance plans. Our office will file claims to your insurer as long as we have all of the required documents on file.

Any portion of your bill not covered by insurance will be applied to your WSU student account.  You will not receive a bill from HWS. 

We recommend you check your student account frequently to view charges that may have been applied. For your privacy, all HWS charges will appear on your WSU account as “Health & Wellness Services.”

We are contracted providers for:

  • Aetna
  • Apple Health Plans
    • Amerigroup
    • Community Health Plan
    • Coordinated Care
    • Molina
    • United Healthcare
  • Cigna
  • First Choice
  • Kaiser Permanente
  • Premera Blue Cross (Blue Cross Blue Shield plans)
  • Tricare
  • United Healthcare

Copayments for these plans are charged as indicated by your plan.

If you have a Health Maintenance Organization (HMO) or Exclusive Provider Organization (EPO) insurance plan, please be advised your charges may not be covered at HWS.

We strongly encourage you to always carry a copy of your insurance card. We require a copy of the front and back of your current medical insurance ID card in order to submit medical insurance claims on your behalf.

We will accept faxed or emailed copies of insurance ID cards, or a picture of your insurance ID card on your phone. You can request an extra copy of your insurance card from your health insurance provider by calling or going to your insurance provider’s website.

Verifying coverage

We will make a good faith attempt to verify your insurance coverage. We are not able to guarantee that the information given to us by your insurance is correct.

It is your responsibility alone to know what insurance plan you are on, supply us with the correct information at the time of your visit, and know (or learn) what services may or may not be covered. We encourage you to contact your insurance company or the administrator of the program paying for your care with any questions you may have regarding the details of your coverage.

Be aware that not all medical services are covered by all insurance policies. Depending on your plan, some or all services provided by HWS may not be covered.

As a courtesy, we will bill your health insurance for you. However, the patient is ultimately responsible for charges. (If you are under the age of 18, your parents or legal guardians are responsible for payment.)

If we don’t participate in your insurance plan, you can still choose to be seen by our providers – but you may have to pay the full cost of charges.

Financial assistance

HWS is committed to providing healthcare services to all students in need of medical attention. We will never refuse services to a student without an insurance card or medical insurance coverage. We do not require payment at the time of service and we offer a financial assistance program for eligible students.
If you have concerns about your ability to pay for charges, please contact our billing office to get help from our certified health insurance navigators with:

  • Exploring options for health insurance coverage
  • Enrolling in the Washington Health Benefit Exchange
  • Understanding and navigating the medical system and insurance benefits
  • Applying for financial assistance for routine and urgent medical care

Making payments

Any portion of your bill not covered by insurance will be applied to your WSU student account.  You will not receive a bill from HWS. 

You may make payments for any of our services by visiting our office (cash, check and major credit cards accepted) or by phone (using a credit card). If you need to pay for services using your Health Savings Card, please call us and we will process your payment.

Contact for questions

The Billing & Insurance office is located in the Washington building.

Phone: 509-335-3575 (option 3)
Fax: 509-335-8214

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