Monday through Wednesday: 8:00 A.M. - 5:30 P.M. (noon to 1 p.m. for acute care only)
Thursday and Friday: 9:00 A.M. - 5:30 P.M. (noon to 1 p.m. for acute care only)
Saturday: 10:00 A.M. - 2:30 P.M. for acute care only
Holidays: 10:00 A.M. - 2:30 P.M. for acute care only

Our summer hours are:
Monday thru Friday: 7:30 A.M. - 4:00 P.M.

(These are usually effective from graduation in May until classes begin in fall.)  (Back to top)

 

How do I make an appointment?
You can schedule an appointment online by selecting the "Make an Appointment" option in the navigation bar at left or by calling 509-335-3575.

 

HWS is located in the Washington building on the WSU Pullman campus. Click here for info & link to map.

 

Free parking is available for all HWS patients and pharmacy visitors. A gated lot is available on the west side of the building, adjacent to our main entrance. When entering the lot, the gate will lift automatically as you approach. To exit the lot, you will need to deposit a token which can be obtained within HWS. Clinic patients can pick up a token from reception, and pharmacy patrons can pick up a token at the pharmacy. (Back to top)

 

We typically do not provide written excuses for students missing class. This is consistent with University policy.  Privacy Policy

 

How do students comply with the University’s measles requirement?
A form outlining the University’s measles requirement is mailed out to students in their WSU Offer Packet. For more details  and to download another form, click here. (Back to top)

 

Do students need to be vaccinated for meningitis?
Meningitis is a rare but potentially deadly disease. We recommend that all students get vaccinated – especially those in dense living situations such as residence halls and Greek housing. If a student has not already been vaccinated when they arrive on campus, the vaccine is available at our medical clinic. (Back to top)

 

What kind of care can students get at HWS?
We offer high-quality health care at the only accredited clinic in the region. Students can visit the clinic for primary, preventative or mental health care. Our board certified physicians have expertise in college health, and our pharmacy is conveniently located inside the medical clinic. (Back to top)

 

What if a student needs continuing care for an existing condition?
Students are encouraged to schedule an appointment to get to know one of our physicians. It is beneficial for them to bring their medical records to the appointment or have them transferred to our clinic prior to the appointment. Students also can transfer prescriptions to our pharmacy for easy refills. (Back to top)

 

Who can use Health & Wellness Services?
Every full-time student automatically pays a health fee with tuition that provides access to health care providers at our medical clinic. Part-time students may choose to pay the health fee to access services. Click here for a detailed list of HWS use eligibility guidelines. (Back to top)

 

Can I be seen at HWS if I am a part-time student?
Yes. All part-time students may be seen at HWS by opting to pay the health fee. (Back to top)

 

 

Why can't my spouse or child be seen at the HWS clinic?
At 35,000 student visits per year, HWS is near its maximum service capacity. Attempting to provide health care services to spouses and children at this time would not allow HWS to adequately perform its primary mission of providing quality health care to students. HWS is continually monitoring this situation as the demographics of the student population changes. Our pharmacy does have the capacity to fill prescriptions for any local resident, including relatives of students and non-students. (Back to top)

 

You can find the current health fee by selecting the appropriate year's fee schedule from the WSU Budget Office Web site. (Back to top)

 

Can I get a refund if I don't use the service?
For the average WSU Pullman student, the answer is no. As with other institutions set up for the public good such as libraries and parks, HWS is available for your use. It is your decision whether or not you want to take advantage of the services.

 

However there are circumstances in which students who are enrolled but not physically located at WSU Pullman may request a refund by submitting a Health Fee Refund Petition Form. This also applies for WSU employees.

 

If the health fee were optional, then only those people who thought that they would need health care would pay. Consequently, the money available would be insufficient to pay for the professional staff required for all those who ended up needing care. It has been shown across the country that in a college age population, the majority of students ultimately require care. 

 

HWS also provides important services for students and the campus community in addition to primary medical and behavioral health care. Examples of these services include emergency preparedness planning, health education programming, advising and establishing university health policies, and more. We are completely funded by student fees and would not be able to perform all of our vital functions for campus health without these fees. (Back to top)

 

What medical costs do students pay?
Students are charged for supplies, laboratory tests, x-rays, medications, immunizations, and some procedures. (Back to top)

 

How do students pay for charges?
HWS has separate payment systems for the medical clinic and pharmacy. Our clinic will bill most insurance companies and then charge any remaining balance to the student’s WSU account. The pharmacy also will bill most major insurance companies and then accept cash, credit or bank debit cards, checks and Cougar CASH for the balance. Students will need to show a medical insurance card at their first visit to the clinic and the pharmacy. (Back to top)

 

Is it less expensive to use HWS (i.e. clinic, pharmacy, supplies) than to use providers in the local community?
For students who have paid the health fee, there is no charge to access a health care provider at HWS. This means that for students without health insurance that covers them in the local area, it is always less expensive to consult with an HWS health care provider. 
 

Frequently, the semester cost of the health fee for an individual student is less than the cost of a single visit to a community provider. Charges for ancillary services such as pharmacy and supplies are comparable to other providers within the community. (Back to top)

 

Where do students go for urgent care?
We provide a 24-hour telephone nurse service in addition to urgent care during regular business hours, most Saturdays and class holidays. In emergency situations, students should call 911 or go to the emergency room at the hospital. (Back to top)

 

Is there 24-hour coverage by a doctor?
We provide a 24-hour telephone nurse service, 509-335-3575. Additionally, a physician is on call for emergencies and hospital admissions at all times. (Back to top)

Do students need health insurance?
The health fee students pay with tuition is not an insurance plan. Because of this, we recommend students have health insurance. WSU offers a reasonably priced insurance plan, and information about this plan is available from the HWS Student Insurance office.

 

Health insurance is important and we encourage all students to have it. However, many health insurance plans will not pay for non-emergency health care away from the enrollee's permanent home and health care provider. The quick access to a physician, paid for by the health fee, allows students to seek care when they need it rather than missing classes due to illness or putting off health problems until they return home. (Back to top)

 

Are online services available?
Students can schedule appointments and submit medical entrance forms through our Web site by selecting the appropriate options in the navigation bar on the left side of this page. (Back to top)

 

What does ‘accredited’ mean?
This means we ask an independent agency to thoroughly review every aspect of our services to ensure we meet national standards for high-quality health care. HWS is accredited by the Accreditation Association for Ambulatory Health Care. (Back to top)

 

Who may access medical records?
Federal and state regulations prohibit us from discussing health information with anyone other than the patient without the patient’s written permission. To maintain privacy, all charges except the health fee will appear on the student’s account as a “Student Health Center” charge. For more explanation and a copy of our Privacy Policy, click here. (Back to top)

 

You will need to submit a Consent to Send or Receive Health Information form. (Back to top)

 

Not without written consent from the student/patient. Consent to Send or Receive Health Information  (Back to top)

 

How does HWS keep medical records?
We recently implemented an electronic medical record system that is similar to many family doctors’ offices and hospitals. This will enhance the quality of patient care, and allow us to continually add new online features for students. (Back to top)

 

How is HWS governed?
HWS is lead by a Director, an M.D., appointed by and responsible to the Dean of Students and the Vice President for Student Affairs, Equity and Diversity. The Director is advised on general policy and finance by the Counseling and Student Health Advisory Committee (CSHAC) and on day-to-day matters by the HWS Administrative Team. (Back to top)

 

How are students involved in policy decisions made at HWS?
Students are involved in decisions made at HWS primarily through their representatives on the Counseling and Student Health Advisory Committee (CSHAC) , the principal policy advisory committee to HWS. This Presidential Standing Committee, which is made up of undergraduate and graduate students, university administrators, and health care professionals, meets monthly during the academic year to advise the Director of HWS on general policy and finance. (Back to top)

 

Students who have a problem or concern regarding health care or treatment they have received should contact the HWS Director or Assistant Medical Director at 509-335-3575. Students who have a concern about their bill should contact the Billing & Insurance Office at 509-335-3575. (Back to top)